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New Addition to WAICU Collection Agency Service

Timely collection of student accounts receivables reduces liability and stabilizes cash flow to your college or university. WAICU has negotiated WAICU-specific pricing with two partner companies.

New partner Reliant Capital Solutions, LLC is a national accounts receivable management company with 17 years’ experience serving the higher education community and is thrilled to partner with WAICU. The company’s third-party collection approach has earned nationwide distinction for balancing effective account servicing and recovery of past-due student accounts, with a reputation-sensitive approach that preserves the student-institution relationship. Reliant is an ethically-focused and resolution-driven business partner committed to serving WAICU Colleges and Universities as a trusted ambassador. Reliant’s many distinctions include:

  • 400+ college and university partners
  • Easy and fast onboarding—we’re typically collecting in just 3 business days
  • Service-first business approach that puts clients and students first
  • Multichannel communications including telephone, mail, email, and text
  • Self-service student account management and payment portal with online negotiator tool
  • Progressive, AI-driven optimization to amplify liquidation on student accounts
  • Compliance focused for low complaints and reputation management
  • Customizable operational, reporting, and remittance processes
  • Licensed nationally, insured, and bonded
  • Woman-owned business
  • ACA International Member
  • BBB accredited with an A+ Rating
  • 2023 Best Places to Work in Collections

For more information on Reliant’s services and capabilities, please email Bob Pugh or call him at 901-233-0135. You may also visit their website at

WAICU continuing partner Todd, Bremer & Lawson, Inc., (TB&L) has been a key player in the accounts receivable management “ARM” industry since July 5, 1974. The firm has specialized exclusively in campus-based debt, from federal loans and student accounts to parking and other receivable balances. TB&L has clients across the United States, with student-consumers in all 50 states and 93 countries. TB&L committed to compliance and security.

Rachelle Melloch is the primary person responsible for WAICU schools and first line of customer service. She is a former resident of Wisconsin and a graduate of Lakeland College. Rachelle has worked for Todd, Bremer & Lawson for 18 years. Her cell phone number is 904-616-5509, so WAICU schools are assured access to Rachelle.

For more information, email Jennifer deHart, WAICU chief operating officer.