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Collection Agency Services

Timely collection of student accounts receivables reduces liability and stabilizes cash flow to your college or university.  WAICU has negotiated WAICU-specific pricing with two partner companies.

Reliant Capital Solutions, LLC proudly stands as a premier national accounts receivable management company, bringing over 18 years of dedicated experience to the higher education sector. We are excited to partner with WAICU, leveraging our expertise for the benefit of its member institutions. Since our inception in 2007, Reliant has distinguished itself with a collection approach that not only prioritizes effective account servicing and the recovery of overdue student accounts but also emphasizes a reputation-sensitive strategy designed to strengthen the student-institution relationship. As an ethically-driven and resolution-focused ally, we are committed to serving WAICU colleges and universities as a trusted partner, ensuring that every interaction reflects our commitment to integrity and excellence.
Reliant’s many distinctions include:
• 400+ college and university partners
• Easy and fast onboarding—we’re typically collecting in just 3 business days
• Service-first business approach that puts clients and students first
• Multichannel communications: telephone, mail, email, and text
• Self-service student account management and payment portal with online negotiator tool
• Progressive, AI-driven optimization to amplify liquidation on student accounts
• Compliance focused for low complaints and reputation management
• Customizable operational, reporting, and remittance processes
• Licensed nationally, insured, and bonded
• Woman-owned business
• ACA International Member
• BBB accredited with an A+ Rating
• Awarded Best Places to Work in Collections (multiple years)

To contact WAICU about the program, email collaboration.info@waicu.org.

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Contact Information

Bob Pugh
bpugh@reliant-cap.com
901.233.0135

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Todd, Bremer & Lawson, Inc. has provided third-party collection services to higher education institutions continuously since December 16, 1974, exceeding the required five years of experience in the recovery of National Direct Student Loans and Federal Perkins Loans, Health Professions and Nursing loans, institutional student loans, and other university receivables.

TB&L manages campus-based and institutional portfolios for public and private universities nationwide and maintains documented expertise in Title IV accounting requirements, student-consumer entitlement protections, deferment and cancellation processing, and federal and state compliance standards.

Operational workflows within the Flexible Automated Collection System (FACS®) platform support interest calculation under federal regulations, rehabilitation tracking, credit bureau reporting, and reconciliation with creditor business offices — ensuring alignment with institutional policies and audit expectations.

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Contact Information

Niel Welborn
Vice President
Niel.Welborn@tbandl.com
800-849-6669

Rachelle Melloch
rachelle.melloch@tbandl.com
904.616.5509

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